Frequently Asked Questions

Can I place my order by telephone?

Yes, please call our customer service team on 0191 4472022. You can also email us at florencelillyuk@gmail.com
I've placed and order; how long will it take to arrive ?

It depends on which delivery service you chose on checkout. Standard 2nd Class Delivery - Delivered between 5 and 7 working days. 1st Class Delivery - Delivered between 2 - 3 working days. Next Day Delivery - Delivered next day, Monday to Friday providing your order was placed by 12 noon. Overseas and Non Mainland UK Deliveries Europe 7 - 14 working days Rest of World approximately 14 working days
How do I get in touch with you?

You can contact us by telephone from 9.00am - 4.00pm weekdays on 0191 4472022 or by email to florencelillyuk@gmail.com We will endeavour to answer your emails within 48 hours.
What about Duty and Taxes?

Any duty or taxes are not included when items are delivered outside of the UK You will be responsible for payment of these fees on or prior to delivery However all Trade and Bulk Orders delivered via DHL Express will include pre paid Duty & Taxes
Can you make clothes hangers in my own fabric?

Yes we certainly can You can either supply your own fabric or we can source it for you No order is too small or too large
I would like blankets/throws for my wedding guests, can you help?

Yes, we can supply you with any design or a mix of patterns in larger quantities at a reduced rate