Frequently Asked Questions

Yes, please call our customer service team on 0191 4472022.

You can also email us at florencelillyuk@gmail.com

It depends on which delivery service you chose on checkout.

Standard 2nd Class Delivery - Delivered between 5 and 7 working days.

1st Class Delivery - Delivered between 2 - 3 working days.

Next Day Delivery - Delivered next day, Monday to Friday providing your order was placed by 12 noon.

Overseas and Non Mainland UK Deliveries

Europe 7 - 14 working days

Rest of World approximately 14 working days

You can contact us by telephone from 9.00am - 4.00pm weekdays on 0191 4472022 or by email to florencelillyuk@gmail.com

We will endeavour to answer your emails within 48 hours.

Any duty or taxes are not included when items are delivered outside of the UK

You will be responsible for payment of these fees on or prior to delivery

However all Trade and Bulk Orders delivered via DHL Express will include pre paid Duty & Taxes

Yes we certainly can

You can either supply your own fabric or we can source it for you

No order is too small or too large

Yes, we can supply you with any design or a mix of patterns in larger quantities at a reduced rate